Exit fee from the previous supplier

Hi.I would like to ask about the exit fee from my previous exit fee as I were tild by uswitch before I moved to bulb that you will be responsible for the exit fee of the previous supplier.ee However, I got a bill from e-on, my previous supplier that I have to pay 30£ for an exit fee as I changed the supplier. Can you please check on this ? If you have not offered to pay the exit fee , i would not changed the company

Hi @Chat, you’re responsible for the exit fee from your previous supplier, however Bulb will refund the fees. Bulb can’t pay the fees directly to your old supplier though.

As it sounds like you’ve got your final bill, just send a copy over to help@bulb.co.uk and they’ll get that sorted (can take a week or so to get processed).