Exit fees

Hi I’ve just joined bulb. I have now received a massive exit fee bill from previous supplier. Bulb said they would refund this but I’m still waiting? I’ve uploaded the bill and emailed it to bulb. What more can I do?

Just to clarify Bulb pay for the exit fees not the final Bill.
Your final bill is made up of 2 elements you energy usage and your exit fees,.
You pay for the usage and Bulb will pay for the exit fees.

Bulb are also pretty slow at responding to emails right now so you may just have to be a little more patient. Alternatively, give them a ring (0300 30 30 635) to see what’s happening.