Hi there. When you say you pay the exit fees…is that the amount outstanding on the current supplier?
Hi @KayJay - It’s a charge some suppliers put on your final bill if you leave before the end of a fixed contract. It usually says ‘Exit Fee’ or ‘Early Termination Fee’. If you have these, send us your final bill and we’ll reimburse your Bulb Account for the exit fees, or through TransferWise if you’re a prepay member.
Just to add to what Bill at Bulb has said, if you are within the last 49 days of your contract then your existing supplier is not allowed to charge an exit fee.
Any costs for energy used whilst with your previous supplier you are responsible for paying and doesn’t come under the “Exit Fee” process.