Extra payment

How do I make an additional payment other than my direct debit

Go to your account then payments & statements and you will find a link to top up payments.

The link you mention no longer exists.

You don’t have this?

The option to pay extra used to be on there but recently disappeared from the app.

I don’t generally use the Bulb App to carry out changes to my Bulb account and when I responded I only looked at my web base Bulb account. I’ve just looked at the App and as you say there is no place to do a top up.

This Bulb article https://help.bulb.co.uk/hc/en-us/articles/360029064412-Managing-your-energy-with-the-Bulb-app mentions that at present the App is missing some useful features one being “top up your balance”.