Extra support for vulnerable members

If you need that extra little bit of assistance, we’re here to help. For members who are elderly, disabled, chronically sick, or otherwise need an extra hand with their energy there are certain services we can provide to make your Bulb experience that little bit easier.

Let us know if you need any of these:

  • Alternative statement formats (eg. large print)
  • Regular meter readings by a trained engineer
  • Authorising a friend, relative or carer to manage your Bulb account
  • Passwords so that you can be sure engineers and meter readers are authorised by us

For more info, ring us on 0300 30 30 635. Or email help@bulb.co.uk and we’ll be happy to help.