I had a great experience with bulb when I was a customer. But I was absolutely dumbfounded when they handed ‘an outstanding amount’ to a debt collection agency when I moved house, without making any attempt to contact me first.
It turns out there was no amount outstanding - this was 100% bulb’s mistake - as I had provided the final meter readings on the day I moved out (which was the same day the new tenants moved in).
I am disgusted that a company that prides itself on its friendly customer service and jaunty irreverent tone of communication in their marketing should immediately resort to ‘sending in the heavies’ for the paltry sum of £30 without checking their records first, knowing the distress and stress this is likely to cause.
An extremely disappointing experience with a company I held in very high regard - which will, of course, be ruled out as an option as my future energy supplier.