Failed direct debit email

I have received an email saying my direct debit has failed. The direct debit is still in place and active on my account and I have more than enough funds to cover it. I recently changed from paying a fixed amount to paying for energy I use. My up to date statement said the direct debit would be taken on or after the 15th feb for the full amount of energy used. I can see that no payment has been taken from my account.

Hey @Vodkakath Thanks for your post.

We can see the payment is processing on the account today and there is a note on the account to say this is the case, apologies for the confusion here.

–Carl :bulb: