Historically suppliers have been fast to increase prices and slow to decrease them. This is as rubbish as it sounds and means that customers lose out. We don’t want to be like traditional energy companies. We want to be nimble, efficient and fair. We’ve written up our pricing principles so you can hold us to our word.
1. Just one tariff
- We have one single tariff so if you’re with us, you’re always on our best deal
- We don’t charge exit fees – you’re free to leave us at any point
2. Fast down, slow up
- We review our prices every week
- When costs fall by more than £20 per year, so will your tariff
- If they rise, we work hard to limit cost increases to you and always give 30 days notice
3. Radical transparency
- We show how our tariff compares to all other suppliers on our homepage
- We explain what we’re doing in plain English, not industry jargon
- A real person is on hand to answer any questions you have
And there you have it.
If you ever think that we’re not adhering to these, please let us know and we’ll have to do some soul searching.