"Fake" switch leads to suspension of referral code.

Hi there,
I don’t know if anyone can throw any light on my recent shock email from Bulb telling me that someone had complained that they had been switched over to Bulb, with the use of my referral code, without them knowing anything about the switch, or even who Bulb are!

I can understand (sort of) why Bulb have suspended my referral code while they investigate this (I got the email late Friday afternoon, 18/1/19)…what I can’t understand is how this could have happened. Surely part of the sign-up process involves a confirmation that the email address given is genuine and that the email account holder presumably must respond to confirm that they are indeed the account holder for that email address…otherwise I could sign up anyone who I happen to have an email and postal address for.

All I can think of, other than the person concerned is making it all up, is that someone has access to that person’s email account and password and has signed up on their behalf without their knowledge. As to why anyone would do this, I have no idea?

Any suggestions?

snipped

I can understand (sort of) why Bulb have suspended my referral code while they investigate this (I got the email late Friday afternoon, 18/1/19)…

snipped

Any suggestions?

My suggestion is to wait until Bulb completes their investigation at which time they may find they need to change their process to prevent ant reoccurrence of this sort of situation.

Not specifically related to your case but …

This is a practise known as slamming. It usually occurs when doorstep sellers and street traders begin the switch of a customer without their knowledge or consent in order to obtain the commission. Basically what you’ve said is incorrect, you can start a switch of any property providing you have the address. Think back to when you switched to Bulb. All you had to enter was your email address and property address, at no point did anyone ensure that the email address was actually managed by the property occupier.

As to how this has happened using your referral code … who knows? It may be best to refrain from posting any more about it in public until Bulb have completed their investigations regarding what has happened.

Not specifically related to your case but ...

This is a practise known as slamming. It usually occurs when doorstep sellers and street traders begin the switch of a customer without their knowledge or consent in order to obtain the commission. Basically what you’ve said is incorrect, you can start a switch of any property providing you have the address. Think back to when you switched to Bulb. All you had to enter was your email address and property address, at no point did anyone ensure that the email address was actually managed by the property occupier.

As to how this has happened using your referral code … who knows? It may be best to refrain from posting any more about it in public until Bulb have completed their investigations regarding what has happened.

Thanks Hooloovoo…I did wonder if there was any check on the validity of the email address, but as I couldn’t remember exactly what process I went through nearly 18 months ago when I switched to Bulb, the only way I could think of to check this was to go through a ‘trial’ sign-up to see if there was a validity check made…but this would be asking for yet more problems.

Surely if slamming is a well-documented scam, then there should be precautions built into the system to prevent this. As I say, I can’t remember if a check on the validity of an email address is incorporated into the Bulb sign-up system, but I know there’s many other organisations who do incorporate such a validity check, simply by sending an email to the relevant email address and asking for a confirmatory reply…not rocket science!

Surely if slamming is a well-documented scam, then there should be precautions built into the system to prevent this. As I say, I can't remember if a check on the validity of an email address is incorporated into the Bulb sign-up system, but I know there's many other organisations who do incorporate such a validity check, simply by sending an email to the relevant email address and asking for a confirmatory reply.......not rocket science!

That only checks that the person entering the email address has control of that email address. I could just setup a new address on GMail and start a property switch. It doesn’t check that the person controlling that address is responsible for the property. The only way to really do that would be to post something to the property and ask you to sign it and sent it back to confirm you want to switch, which quite frankly really ought to be done by all suppliers.

To attempt to do this in order to obtain some switching referrals would be pretty dumb, given that the referral specifically identifies who you are! It only works when you’re a slammer on the street working for a supplier, and you want to dial up your commission by getting someone to sign a piece of paper under the guise of, say, simply asking for more information, but really you are starting the switch process.

@louise1233 Perhaps Bulb don’t like you using a video clip of Hayden speaking when you are advertising your referral code on that Facebook page with the fake Bulb logo?

@louise1233 Perhaps Bulb don't like you using a video clip of Hayden speaking when you are advertising your referral code on that Facebook page with the fake Bulb logo?

Could you PM me a link to that, please?

Thanks for the link. Wow. Just wow.

What shocking abuse of the referral system. I hope Bulb permanently deactivate the OPs code and invalidate any payments that have been made to her account.

I hope Bulb permanently deactivate the OPs code and invalidate any payments that have been made to her account.

Or his account. I think the name is there to deceive.

Quick work @louise1233 . Didn’t take you long to do something about that.

Quick work @louise1233 . Didn't take you long to do something about that.

Am always open to receive feedback

Hey @louise1233

I have spoken to our team of Energy Specialists about the referral suspension.

As we have received a complaint and it appears a member’s personal details have been used without their permission, we’ve suspended your referral link for now.

I have also passed over this thread to @“Bill at Bulb”. We have previously reminded you of our Terms and Conditions

He pointed you particularly to:

16.3.1.5. do not attempt to pass yourself off as Bulb or any Bulb employee when promoting your Personal Link.

17.1.1. We want to make sure the Bulb brand is used in the right way. We don’t want to confuse people. Feel free to link to Bulb’s website/social media accounts, but please do not use the Bulb brand name in any of your own social media accounts. Please get written permission from Bulb before using any of Bulb’s brand features. If you would like to use the Bulb brand for anything please get in touch.

17.2. Bulb brand features

17.2.1. Bulb’s brand features include but are not limited to;
Bulb’s brand colours
Bulb’s font
Bulb’s supergraphics

We do love it when our member’s share their referral links. However, if we find that you have breached our terms and conditions again, we will have to consider permamently disabling your referral link. If you have any questions about the terms and conditions you can contact Bill or I and we’d be happy to discuss. In the meantime, Andy will get back to you about the investigation.

Quick work @louise1233 . Didn't take you long to do something about that.

New link?

@Eleanor at Bulb

Out of interest, are they previous T&C you quoted in your response to louise1233 as they don’t seem to align with the T&C dated 11 July 2018

Ah, yes @Allanr

These were the T&Cs were correct at the time we’ve sent them. Good point, they are updated and you can find the most recent version on website.

@“Eleanor at Bulb” @“Bill at Bulb” That means the warning was sent a while ago and @louise1233 has continued to ignore it. Surely permanently disabling the link is now more appropriate than another futile slap on the wrist? You’ll be able to see whether his/her activities ever ceased or persisted throughout the intervening period.

No doubt they’ll do something else instead but you’ve got to try clamping down on this abuse sometime.
.