?Faulty electric smart meter

Can’t seem to get a meter reading it’s continually flashing.

Hi there @Montyzoomer

Once you switched over to us, your smart meter will have turned into a normal meter you can take readings from. For now, this handy guide should show you how to get readings out of your meter: http://support.bulb.co.uk/customer/portal/articles/2805466-how-do-i-read-my-meter-

The section on smart meters is about half way down. If you have any problems, please let me know.

The little portable screen which comes with the smart meter will also have stopped working once we took supply, so you’ll have to go to the meter itself (probably in a cupboard or under the stairs or something) and follow the instructions to get readings out of it. There may still be numbers showing on the screen, but they won’t be very reliable I’m afraid. For one thing, we have no way of telling it what your tariff is with us.

If none of that works, then I’d recommend giving us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday. If we can’t talk you through reading it by phone, then it may be broken and we’ll arrange over the phone to send someone out to repair or replace your meter for you.