I have already contacted you several times about my faulty gas meter (specifically that the reading on it does not increment) by both email and via your community forum website. The meter stopped incrementing in mid-November and no action has been taken to either fix or replace the meter. The gas meter has repeatedly sent automated readings to you since mid November and the reading is always the same - “685”. Furthermore I sent a manual reading using your app and the camera on my phone which registered the same reading of “685” as displayed on the meter.
You have claimed Ofgem does not allow you to replace a faulty smart meter, yet I have found no such information on the Ofgem website. Contrary to your claim Ofgem have emphasised suppliers should be fixing faulty meters:
Furthermore I believe the relevant UK legislation is clear:
I quote: “In the case of any consumer, the public gas transporter or any relevant gas supplier shall at all times, without charge to the consumer, keep any meter which is owned by him and is lent or hired to the consumer in proper order for correctly registering the quantity of gas supplied.”
I am aware Ofgem does not allow you to replace Smets-1 meters with Smets-2 meters, but as far as I understand my meter is Smets-2 and in any case the meter is clearly faulty and hence it is your responsibility to fix it.
How do you intend to resolve this issue?