Faulty meter reader

We have a faulty meter , it’s lights up but no meter reading and if you try to update the meter it just beeps.
It’s a old British gas meter .
Christine Wright
01535602226.
Kind regards
Christine Wright

Hi there @Wright just to check, you’re talking about a physical meter attached to the wall, not the little portable screen that comes with smart meters? That little screen will stop working once you switch away from the supplier that installed the smart meters. If you do mean the physical meter, then it sounds like we’ll have to get it fixed or replaced. If you wouldn’t mind giving us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday we’ll book someone to come out and sort that out for you