Hi @SamEnergy ,
Firstly I’d like to say thanks for taking an interest in coming over to us. Hopefully I can follow up on @Hooloovoo here and answer some of your questions.
As @Hooloovoo mentions we’ll only charge at the advertised rate, like every other supplier we could never charge at any other rate as it’d be illegal. We certainly don’t want to break the law or lie to our members. And unlike many suppliers we only have the one tariff so can’t charge anything other than what you see advertised.
Provided we receive accurate readings from the member or from their smart meter then we’ll always bill them for the energy they’ve used, no more no less. If we don’t receive readings, then again like all other suppliers, we have to estimate the usage and this will be based on the historic usage of the property. We can also correct the estimates as soon as we do receive the readings and any over payments will be credited back.
As you have a second generation smart meter (the SMETS2 Hooloovoo mentions), we certainly can take the readings from it automatically and this mean you’ll always be billed for what you’ve used anyway.
We have been slow recently in responding to social media responses recently, this has been due to such sudden growth, but we’ve now adapted and are getting back to responding to our members queries as quickly as possible.
I hope you do join us and feel free to get in touch again with any other questions.