I moved home on 17 October and due to the 3 week (21 day) transfer of usage, took about a week for my supply in my new home to move across to Bulb once I started using card or key.
I’ve had no end of issues since.
I submitted final meter readings on the day of my move and they registered online as being received. I then received my final bill, which said they’d used my final readings. They hadn’t. They used an estimate way more than my usage and have charged accordingly. I haven’t as yet paid because I wrote to them the day after receiving the bill to explain is not be paying until they alter the final bill to actual usage and adjust the kWh charged accordingly so that I’m only paying for what I actually used during my time at my old address.
I’ve had no reoly. I wrote again on 1st November when I finally ran out of credit from old supplier at new address (my new address is a top up meter whilst my old was a credit meter) and started using my electric key and got a top up of £10 to put on. Given I wasn’t using Bulb electric until the point I had put the key in the slot, suddenly out if my £10 credit I had £6.02 taken off and I was left with £3.98 out if my tenner. So, I wrote and prompted about my final bill and also enquired about the fact they took my money that I’d topped up for no apparent reason. Oh and I hadn’t received an electric key until I prompted them about it.
Wrote again on 13th because I still hasn’t heard anything and I am fast getting fed up. I was told the meter would be changed to a smart meter when I’d moved house so I could top up online. I’m disabled and struggling to climb ladders to top the meters up. Yet there’s been no appointments booked (pre second lockdown) or any word.
So, anyone else had this kind of issue when moving house ? I intended to stay with Bulb but if they continue to ignore my emails I really don’t feel I have much choice but to leave, as I’m getting a really bad service now. I was impressed with Bulb initially when I first joined and they have always been fast at responding to any issues. Now I seem to have been forgotten.