Hi, gave my final meter reading from my previous supplier to bulb 17/08/17. I am over £250 in credit with them but they say they have only been given the gas reading from bulb and not the electricity. How long does it usually take for bulb to provide previous supplier with final meter readings ?
Hi @mark3929 it can take up to 6 weeks but sometimes is much faster. We pass the reads to a third-party company who manages our meter data, and they pass them to your previous supplier’s analogous meter data manager, and they pass them to your previous supplier. This process protects customers from being double-charged but it also can create delays.
If they still don’t have the electricity read by 21/09/17, let’s get back in touch and we’ll give them a call to chase.
Thank you Andrew