Fire at property/block in Summer 2020. Bulb notified and account ostensibly cancelled. Took weeks to actually close account, get across to everyone involved that ‘no, I don’t have the meter numbers, I left with just the clothes I was wearing’ and eventually have the direct debits cancelled and account credit refunded.
However, in November/December 2020 the landlady at the property starts being chased for arrears of overdue energy use. The. Property. Had. A. Fire. I can’t believe how many times I’ve spoken to, chat botted and emailed Bulb and told them this but still the service was assumed to still be in place and is billed accordingly. Why can Bulb not confirm with the wholesale supplier that the place has been cut-off (EDF?) Why can you not suppress the letters, provide written apologies and accept that this is all your incompetence?
Bulb have grown too fast, have not scaled well and the service has suffered immeasurably. The lack of process or focus for a house fire (or perhaps other catastrophe such as a flood) is inexcusable.
Property details: Fire at Queens Close, Esher.