First Direct Debit Payment

Hi

I realise Payment is classed as in advance. My switch is today, my first direct debit was collected today - therefore shouldn’t this DD amount show up in my ‘balance’ and next month my meter readings will produce a bill and use the first plus the 2 nd DD to debit the balance?

@claire_bella75 we take your direct debits at the beginning of your billing month, then issue a statement at the end of your billing month (a day before we take the next direct debit for the next month).

Your statements at the end of each month will show the amount paid in at the beginning of the month, and the energy use we deducted at the end of the month. It won’t include the next month’s payment as it’s a statement for the month that’s just gone.