First gas meter reading


I seem to be having the opposite problem to everyone here. My gas meter reading has 5 digits but when I try to submit it, the website will only let me input 4 digits. What should I do?

Hi @Karinb, if you don’t get a response here very soon, probably best to talk to Bulb via the web chat (here, bottom right) or phone (0300 30 30 635) and they’ll be able to sort this out for you.

Hi @Karinb when reading your gas meter you just need to include the numbers in black not the red ones or the ones after a decimal point at the end. You can get more guidance here:

or if you are still having trouble then please send us a photo of your meter to