I recently submitted my second meter reading and noticed that the first reading had been saved incorrectly, with four digits rather than 5.
I raised this with Bulb support around 10 days ago. I was told that it down to a fault, which was was more complex than first thought, and there would be a meeting early last week to progress it.
I left it for a few days to allow the meeting to take place, then followed up on the ticket, and had a really rude response (basically… don’t call us, we’ll call you).
I’ve followed up again since, and had no reply.
It’s not that I’m bugging anyone, but I don’t think it’s unreasonable to expect some updates given that our bills are wrong. My DD is still being taken I presume. What do I do? I’m starting to wish I’d never switched.