First meter reading

Hi,

I’ve just gone to submit my first meter reading and it keeps coming up with a message explaining that ‘this meter reading is very different from what we expected? Please send us a photo of your meter reading.’

I’ve sent you an email with the pictures and tried multiple times and I keep getting emails saying that I have not submitted my reading and if I don’t submit it soon you will charge me a predicted usage?

Please can someone explain what I need to do next? I don’t want to get charged the wrong amount?

Many thanks
Harriet

I would go to Live chat and explain.
It is probable that your readings have not yet been verified (by 3rd party) and until that is done estimates are generally used.

Hi @Murfulls thanks for sending us the meter reads over email - just confirming again here that we have received this OK,