First meter reading

Been asked for first meter reading, the form provides one space for the reading but I have a day reading and a night reading. How are the two entered please ?

Hi there @Charlie_L109 thanks for getting in touch. If you have a two rate meter and there’s only one box, then it usually means we’re waiting on some of the technical details about your meter, so our system doesn’t ‘know’ that it’s a two rate meter yet. If you let us know the two readings, here or through, we can add them in for you now. Otherwise, the details should have arrived and the website updated in the next few days.