Been asked for first meter reading, the form provides one space for the reading but I have a day reading and a night reading. How are the two entered please ?
Hi there @Charlie_L109 thanks for getting in touch. If you have a two rate meter and there’s only one box, then it usually means we’re waiting on some of the technical details about your meter, so our system doesn’t ‘know’ that it’s a two rate meter yet. If you let us know the two readings, here or through firstname.lastname@example.org, we can add them in for you now. Otherwise, the details should have arrived and the website updated in the next few days.