first payment

if i join today and make my first payment will the direct debit to my existing energy supplier still be taken?

Hey @carl_68

If you apply to join today the switch date will be 3 weeks from now (roughly the 12th January). So, your direct debit for the upcoming month will still be taken by your existing energy supplier and you will only be billed to the switch date of the 12th January. After this point, you will make a payment to us and you will be billed by us for your usage. Any money that you haven’t used up by your old supplier will be refunded back to you after the switch.