first payment

when i joined i didn’t refine my quote and the monthly amount set is £38ish but refined quote shows it will be £23 month, im due to switch on 18th and would like to change the first payment amount due on the 18th to £23 but cant do that in account myself says have wait until switched so can staff do this for me ?

i know short notice but i did email 7 days ago about this and had no reply hoping this isn’t a first sign of bad customer service to come.

Customer service tends to be good, they are closed at weekends though.

yeah guess ill just have pay the extra this month not impressed email was ignored though

@leewilson We apologise for the long wait time on your email, we’ve sent you an email now regarding your situation.

yes thank you i got it

Perfect if you have any more questions please do let us know