First reading not showing

OK, Ive tried putting gas and electricity readings in for my first reading prior to switch over, however only the gas one is showing despite putting the electricity reading in twice. I can’t do anything through the app as it just says I have x amount of days to go. I am not totally convinced that I’ve made the right decision switching to be honest if this is the first experience I’ve had.

Hi Barrie, thanks for getting in touch. I can confirm that we have received both your gas and electricity readings. It might take a few days after your switching date for them to show up in your MyBulb account, and things should run smoother moving forward - our tech team is working hard on making sure things are as smooth as possible and that information is updated quickly. Please let us know if you have any other questions or comments.