Fraud - Bulb linked another address to my account

Hi,
Someone from Bulb linked another address to my account without my knowledge or permission. I have no idea how long this has been happening for or how this happened. I only found out on the off chance as they have majorly screwed up during me attempting to close the account as I am moving out of my property and I was on chat to them for another issue. Has this happened to anyone else? I can’t get it removed and I am being charged for their energy. Bulb are not helping with this issue or responding to my emails or following up as they said they would. Any advice would be appreciated.
Thank you

Hi @Ls458

This sounds like it could be an erroneous transfer where someone accidentally signs up the wrong address. I am going to send you a private message asking for your details so we can look into this for you.

Thank you

Mel