free sign on gift

when I signed on to BULB I was led to believe I would get a gift-----I chose a pad of some kind

have not received one or any feed back even though I have enquired about this before

How did you switch to Bulb? As far as I’m aware Bulb have never offered any such gifts, the only rewards being those via the referral scheme, which takes the form of account credit. If you signed up via a comparison or switching website, then it’s possible they may have offered you such an incentive and in that case you should contact them. Equally, Bulb customers are permitted to offer additional incentives for use of their referral link and likewise you’d have to contact the referrer.