We’ve updated our Help Centre to answer your frequently asked questions.
Feel free to drop a question on ‘Help and Support’. But please remember that this is a public forum, so don’t add your personal details (name, address or account details).
If you need to discuss your account details, please see this Help Article.
Previous Supplier & Exit fees
Why is my old supplier still charging me?
Do I need to tell my old supplier before I switch?
When will I get my final bill from my old supplier?
What about exit fees from my current supplier?
What happens to credit or debit with my old supplier?
Should I cancel my Direct Debit with my old supplier?
The A-Z of your energy switch
Can I switch to Bulb with a smart meter?
How do smart prepayment meters work at Bulb?
Can I sign up multiple properties?
How do I leave Bulb?
Can I switch when I have debt on my prepayment meter?
What do the prepayment meter errors mean?
How do I read my prepayment meter?
What should I do if my prepayment credit is about to run out?
What should I do If I’ve lost my electricity key or gas card?
Why has my previous supplier objected to my switch to Bulb?
How do I start using my Bulb prepayment key or card?
What to do if my old supplier’s final reads don’t match Bulb’s opening readings?
How long does it take to switch?
Can I pick the date when my monthly payment comes out?
How can I get in touch with Bulb?
How can I get a quote for a business?
Does Bulb offer a dual fuel discount?
Can I get the Warm Home Discount?
My gas is supplied by an independent gas transporter (IGT), what does this mean?
How is Bulb regulated by OFGEM?
Can I use my referral credit to pay for my energy?
How do I refer a friend?
I’ve been referred by a friend how will I get my credit?
When will the referral credit appear in my account?
Will Bulb pay my exit fees if I also have a referral credit?
Statements and Payments
How can I change my payments?
How much can I top up my prepayment meter?
Why didn’t my gas card work when I topped up after a long wait?
Why does my bill look higher than usual?
How are estimated readings calculated?
How do payments and statements work?
How can I withdraw credit from my account?
Can I change or add a second name to my account?
Can I get paper statements?
When will Bulb roll out smart meters?
Can I exchange my prepayment meter?
Can I get an Economy 7 meter fitted?
What should I do if I have an unusual electricity meter?
Why have you asked for a photo of my meter?
What are my off-peak hours for economy 7?
Engineers visiting your home will carry an ID
How do I activate my emergency credit?
How do I read my meter?
Can I change to or from an Economy 7 meter?
What is a supply point number?
What is a meter serial number?
Where can I find my Bulb account number?
Where can I update my personal information?
What support does Bulb offer to vulnerable members?
Can I get help to read my meters?
What should I do if I’m having trouble paying?
How can I make a complaint?
Can I be added to the Priority Service Register?
Is there a Bulb app?