I have had a look and we couldn’t offer this for your meter but you could get a smart meter and then apply for a tariff change to 1 rate.
This just isn’t the case, as others have mentioned.
My Mum joined bulb with a normal dual rate meter, thinking she could combine the readings and be charged on a single rate (as she had done with her past two suppliers); she selected “single rate” when she enrolled, thinking that was enough. That turned out not to be the case, as she and others found out later when the bills came in.
She then asked Bulb what her options were, and was told (a verbatim quote from the email) this:
Would you be interested in a Smart meter?
If you change to a smart meter, we can then reconfigure your meter to a one rate after.
If you want to switch to a standard, single rate meter, it’ll cost £120.
My Mum didn’t want a smart meter, but she changed so that she would be reconfigured to a “proper” single rate meter post install, and so get what she thought she had signed up for (and also make it easier to move suppliers later without going through this again).
It wasn’t until she got her bills that she found out she was still being charged on a dual rate. That was when Bulb said that they couldn’t actually make the change to single rate with the new smart meter after all. Long story short, after much fiddling about, Bulb reluctantly agreed to charge her on a single rate and combine the two smart meter readings their end.
She now has a dual rate smart meter she didn’t want, that’s presumably going to look like a dual rate meter when she moves suppliers, and is being charged on a single rate using combined meeting readings Bulb originally stated they just couldn’t do.
That was all months ago.
Since then, trying to find out when Bulb will be able to do what they said they could do, and change the smart meter to a genuine single rate, just gets vague responses no matter how specific the question - no timescales, no explanation of the reason why this can’t happen e.g.:
At the current moment, we do not have a time scale as to when we’ll be able to switch tariffs as we haven’t received any update as yet, however this is looked into.
It’s a shambles… I have no faith it’s being “looked into” much at all, given her experience.
This might be a good place for Bulb to comment on the actual specifics of why the smart meter installs they’ve done for people on dual rate standard meters appear stuck on dual rates, contrary to what they told people before changing. If Bulb are really looking at this, they should be able to provide some sort of timescales as to when the issue will be fixed.