Gas Account

When will you be taking over my Gas account?

Hi @Lorraine1965 ,

I’m just a Bulb customer like yourself, but it does take 21 days for the switch to complete (see https://help.bulb.co.uk/hc/en-us/articles/115001227391-How-long-does-it-take-to-switch- the article https://help.bulb.co.uk/hc/en-us/articles/360016445831-The-A-Z-of-your-energy-switch may also help provide a timeline).

If you think it’s outside that time period or just want full clarification on your account specific enquiry, it’ll be best to contact Bulb staff directly at help@bulb.co.uk or 0300 30 30 635 (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- for opening hours/live chat facility etc) as we fellow customers don’t have access to that sort of information.

And, finally, welcome to Bulb! :smiley: