Gas but no Electric SMART meter readings

Hi ever since the first time the electric and gas meter readings got through via my British Gas Smart meter no more electric ones have shown up yet up to date Gas ones on the first of each month. Now I know I have one of the latest Smart meters from BG as they installed it not long ago and as it is connected to the actual Electric meter and its obtaining readings from the Gas one how come you are showing you don’t get the Electric reading?

Hi Damien,

Please either send us an email from the email address associated with your account or give us a call on 0300 303 0635 between 09:00-18:00, Monday-Friday. We need details of your account to investigate this issue.



Likewise. Gas but electricity only for a few hours every couple of weeks.