Gas card not accpeted

I received my gas card today but it is not being accepted in my meter.

Please help!!!

I received my gas card today but it is not being accepted in my meter.

Please help!!!

I’m not familiar with prepayment meters, but this Bulb page may be useful plus the links on the page: https://help.bulb.co.uk/hc/en-us/articles/360006251851-How-do-I-start-using-my-Bulb-prepayment-key-or-card-

@Ppandya28 I can see you spoke to my colleague and he advised you need to top up first and then try to put your card in the meter. Let us know if you are still having issues.