Gas leak

Hi we had a gas leak around a month ago the emergency response team came out within 30 mins the leak was deemed as a faulty smart meter so they changed it and told us bulb would be in contact with us within 48 hours yet bulb still has not yet bothered to contact us I’ve emailed the tryed to call them and nobody has tryed to get in contact back I have a 1 year old a 2 year old and foster a 15 year old were not dead yet so I guess it’s safe? We have a health and safty team coming out on Wednesday 25th of September from Lancashire county council what am I supposed to tell them you keep asking for meter readings how can I give you these when you dont seem to care the meter has changed I surpose this isn’t really a question but more a last ditch attempt of getting some sort of contact from you if you have not contacted me by monday tea time my last option is to go to your ombusman with this complaint to cover my own back from Lancashire county councils health and safty

Very sorry no one got back to you. I hope you got things sorted.