Despite numerous emails and conversations with your customer service we are still without a working gas meter 1 year later.
I’ve tried to email the person that was helping but now no response.
As you can no longer show how much gas we are using and it’s a year you have been estimating some financial recompense is in order. I have tried to raise a complaint but no one responds to those either.
If I could move to another supplier I would.
Same issue here I’m afraid
Hi @Keith_Brews - welcome to community
I’m really sorry that the issue of replacing your gas meter has still not been resolved.
I can see that this has now been picked up by our complaints team so they will work to get this resolved for you.
Would you be able to go into more detail about the issue with your gas meter, as I can see we’ve been receiving regular smart readings?
Definitely not working - my bill shows estimate on gas for a year and there is no display.
I understand that your gas meter isn’t working so please respond to the email that Will sent on Tuesday so he can get it replaced for you.