Gas meter not working for over 1 year


Despite numerous emails and conversations with your customer service we are still without a working gas meter 1 year later.

I’ve tried to email the person that was helping but now no response.

As you can no longer show how much gas we are using and it’s a year you have been estimating some financial recompense is in order. I have tried to raise a complaint but no one responds to those either.

If I could move to another supplier I would.

1 Like

Same issue here I’m afraid

Hi @Keith_Brews - welcome to community :wave:

I’m really sorry that the issue of replacing your gas meter has still not been resolved.

I can see that this has now been picked up by our complaints team so they will work to get this resolved for you.

– Meg :bulb:

Hi @jatritton :wave:

Would you be able to go into more detail about the issue with your gas meter, as I can see we’ve been receiving regular smart readings?

– Meg :bulb:

Definitely not working - my bill shows estimate on gas for a year and there is no display.

Hi @Keith_Brews

I understand that your gas meter isn’t working so please respond to the email that Will sent on Tuesday so he can get it replaced for you.

– Meg :bulb: