Gas meter option

Hello everyone, I switched to bulb and they took my first payment today bu the app won’t allow me to submit my gas meter reading, it’s only showing the electricity reading and not both.
Even if I have submitted for gas&electricity. Can anyone help me with this?
Thank you.

Hi @AlessiaAbroad

Firstly, welcome to the community :tada: :wave:

I have had a look into your account and the gas meter comes over to us on the 30/11/2020. You will be able to submit the gas meter read on this date.

The reason this is later than the electricity is as we had some issues locating your gas meter on the national database.

I hope that makes sense.

Let me know if you had any questions about this.

Mel