Gas meter reading not being taken

Please can you explain why my Gas meter reading is not be recorded on your www site? Electric is ok but Gas isn’t being reflected on my useage.

If I call up they are then updated and manually shown, but the next time I add the reading the same happens again! What is wrong with your meter reading update service?

HI Gavlaah,

We had a problem where our readings were being shown as not valid for some members. We’ve fixed it now, but we’re really sorry that it happened. We have gone into more detail here -

All the best,