Gas meter reading - not what you were expecting!

Gas meter reading not accepted by yourselves.
I am a new customer and gave my first meter reading on 24th April 2018 as requested of 0226.
Please can you advise regarding the gas query.

my first electric reading was 71882 on 24th April 2018.
I have just entered an Electric reading of 72063 and this has been accepted.

Many thanks
Christine

Gas meter reading not accepted by yourselves. I am a new customer and gave my first meter reading on 24th April 2018 as requested of 0226. Please can you advise regarding the gas query.

my first electric reading was 71882 on 24th April 2018.
I have just entered an Electric reading of 72063 and this has been accepted.

Many thanks
Christine

NB - You will not accept my gas reading of 0253 (you say “it’s not what you were expecting”

Hi @Christine_Banning I’ve fired you off an email with the details in it, but essentially we were told we couldn’t use your opening read as it didn’t line up with the last read your old supplier had on record, so we were given an estimate to use instead. We can get that changed, we’ll just need another read from you this time next week then we’ll get it sorted out for you