Gas meter reading

Your online system will not accept my imperial gas meter reading of 8719. There are spaces for 5 digits on your system. I cannot make it work

Can you accept this reading or advise me what to do



Hi @peter6584 - the reason you have 5 spaces and not 4 at the moment is because we are still waiting for the technical information about your meter to arrive. This lets us know how many spaces to give you when you enter your reading. In the meantime, if you enter your reading with a leading zero (enter 08719), it will enter our system correctly. Thanks!