Gas meter reading

I have now submitted my gas meter reading for 30/9/2017 3 times and yet when I go back in to meter readings the only reading shown is for 6/9/2017 when I switched to you. Do you have my meter reading for 30/9/2017 and when will my account be updated for both electriciy and gas?

Hi Kenneth,

This is down to a recent change in the way the gas industry is dealing with readings. Gas readings now go through an industry-wide validation process. Just to check they look okay.

This means it might take a little longer to show up in your account. But don’t worry, we’ve got it and it should show on your account now.


Thank you Anthony. When will my account be updated with a charge for the power I have used during September. I like to keep a monthly record of charges

Hi @kenneth549, I believe we sent you a statement on 07 October 2017 covering the period 06 September 2017 to 05 October 2017. Let me know if you haven’t gotten it.