You changed the meter in March and the engineer sent you a photograph by email of the new meter. When I tried to give you todays reading there were only boxes for 4 digits and the previous reading shown was obviously for the old meter. The new reading is 16735 and I would not like some confusion between old and new meters to result in a huge artificial bill. Help!
Hi @robinwilkie45 thanks for getting in touch about this. It looks like we haven’t had the details through yet from the engineer, so if you wouldn’t mind sending us a photo of your gas meter (to firstname.lastname@example.org), showing both the front of the new meter with the serial number and reading visible, and the yellow sticker that the engineer would have left on it on the front, we’ll get all that sorted out for you.