I’ve now queried your closing meter reads with your previous supplier. This can take a few weeks, but once accepted, you’ll receive a revised final bill from them.
The billing on your account is on hold until we’ve agreed your final readings with your old supplier. After the new read is agreed, we will issue a revised bill for the whole period since we started supplying you, taking into account the new opening read.
We will still continue to take your monthly direct debits as this ensures that you won’t get any nasty surprises in a month or so when we’ve corrected the reads.
I’ve suggested a read of 255 to nPower.
If you have any further questions about this process, please do not hesitate to get back in touch.