Gas meter reading

I have only 4 digits on meter reading & 2 red numbers but you want 5 digits but state not red numbers
I can’t submit my reading without 5 digits

Please advise

Put a zero in front of the four digits on your meter.

@Philippa99 as Allanr suggested, you should be able to submit the 4 digits with a 0. If you’re also able to send through a picture of the meter to, we can help remove this error in the future.