Gas meter readings not being accepted

Since I switched to bulb in June , each month I submit my gas meter readings and it keeps saying it can’t be accepted as the figure isn’t what they have expected. So each month I have taken a photo of the meter reading and submitted this with the reading. However when I look at my account it just keeps showing estimates which are going higher and higher and not what my meter is showing. How do I get this rectified and if they don’t look at the photos then what’s the point in sending them in?

Sounds like our system isn’t accepting your readings because they are very different from the estimates. Could you send an email to with a photo of your gas meter so we can get this resolved for you?