Hi, I was told I would need to select a gas metering point while signing up but it has not come up with the option. Is it really needed?
Hi @fumnanya81 - When signing up, you can select from the addresses at that postcode. We get those addresses from the national database of gas meters and the national database of electricity meters. Sometimes these are either outdated, incorrect, or just rather confusing, with multiple addresses which look very similar. This can lead to some addresses being listed differently from the electricity database, and the gas one. When this is the case, we need you to select the two supply points separately. Otherwise, we only need one address which we can apply for both gas and electricity meters.