Gas metre broken

I sent an email request 10 days ago for someone to look in to my broken gas metre. (The screen wont turn on)
In the mean time you have estimated much higher gas usage despite me using almost no gas in feb/march. I’m assuming while the gas metre is broken its not tracking actual Usage?

Hi @Deanh

Welcome to community and thank you for posting. :wave:t4:

I can see we have your details and these have been sent to our metering team, once they book you in they will keep you posted with the date and time for your gas replacement.

Apologies for the delay in this.

–Suki :hibiscus: