GAS - No Readings on Meter Screen

I have an email to say our Not So Smart Gas meter has failed to send readings, and that it will be replaced as soon as possible. When will this be bearing in mind all the prices are going up for us in 3 days’ time and we have no way of checking what our gas usage is, nor what we are being charged? Are we the only ones affected like this at the moment?

Hi @HAiken

Thanks for your post and welcome to the community :wave:

I just had a look over your account, I can see that your electricity meter has been identified as having a known firmware issue and we will be getting in contact when we are able to get it exchanged.

Is there an issue with your gas meter too ?

Whilst we are waiting to exchange your meter, we will use industry based estimates if no smart readings are able to reach us.

Did you have any more questions on this?

Thanks
Ele :bulb: