GAS - No Readings on Meter Screen

I have an email to say our Not So Smart Gas meter has failed to send readings, and that it will be replaced as soon as possible. When will this be bearing in mind all the prices are going up for us in 3 days’ time and we have no way of checking what our gas usage is, nor what we are being charged? Are we the only ones affected like this at the moment?

Hi @HAiken

Thanks for your post and welcome to the community :wave:

I just had a look over your account, I can see that your electricity meter has been identified as having a known firmware issue and we will be getting in contact when we are able to get it exchanged.

Is there an issue with your gas meter too ?

Whilst we are waiting to exchange your meter, we will use industry based estimates if no smart readings are able to reach us.

Did you have any more questions on this?

Thanks
Ele :bulb:

Thanks for your contact Ele. We have been able to send in an electric meter reading- but the gas meter is not giving any readings - so now the prices are rising we are very concerned at the costs of estimates being used as I am a pensioner and worried about using the heating. I know there are holdups due to Covid - quite understable - but we really need this meter up and running as soon as you can please.
Many thanks, Helen

Hi Helen,

From looking at your account we had a gas reading come through on 16/10/21 and so everything appears to be working as it should. If you check your statement on 16/11/21 you will be able to see if a smart read or estimate has been used. If it’s a smart reading it will just say ‘read’ next to the reading. Whereas if it’s an estimate it will say ‘estimate’ next to the reading.

If you have any concerns after that then please let us know.

Thanks,
KT :bulb: