Gas Reading

I’ve sent you both gas and electric readings as requested.
My electric reading shows up on my account but my gas one doesn’t.

Hi @johnkelvin. This is down to a recent change in the way the gas industry is dealing with readings. Gas readings now go through an industry-wide validation process. Just to check they look okay.

This means it might take a little longer to show up in your account. But don’t worry, we’ve got it.

This change happened after a big update for the gas industry last month, called Project Nexus. (Fancy name, right?)

Project Nexus has improved how the industry uses meter readings to estimate the gas consumption of your home and will harmonise how information is shared between parties within the gas industry, particularly suppliers and gas transporters.