I am trying to provide my boss’s reading but I have 5 digits in front of the decimal point and the form only has 4. The statement states the last reading was 0644 but my Meyer states 016##. So what numbers should I be submitting
That was meant to be gas reading not boss’s.
Hi there @Brooksy that doesn’t sound ideal, this sort of thing could mean that the technical details we received for your meter might have been wrong. Would you mind emailing a photo of your meter to firstname.lastname@example.org showing the reading and also the whole of the front of the meter, so that we can check the serial numbers and so on. Then I’m sure we’ll be able to get this sorted out for you
Thanks for your response David. I have emailed a picture of the meter hopefully it shows everything you need.
That’s great, I’m sure we’ll be able to get this sorted out for you