Gas Readings are not appearing

I’ve submitted Elec and Gas readings. The electricity reading is displayed, but the new gas readings are not. The dashboard is still just showing the opening reading.

Am I doing something wrong?

@VelvetGreen I’ve fixed the problem that was stopping reads showing on your account, so next month when you send a read it will go straight in for you now.

@VelvetGreen I've fixed the problem that was stopping reads showing on your account, so next month when you send a read it will go straight in for you now.

I have the same problem. It appears to be very common, why not sort a fix and implement it for everyone?

Hi @floridafil we want to make sure that it works for everyone- we did actually implement a bulk fix for this problem but it looks like some accounts are still being affected. I’m going to raise with our tech team to see if we can solve this for the remaining accounts.

Ok thanks