Since the end of January, my ‘Bulb’ app has not reflects readings for my gas usage and only shows the electricity usage. Why is this and can it be fixed? I’ve uninstalled the app several times to reboot it, but it doesn’t work.
I have had a look into your account and I can see that you have a first generation smart meter.
We have recently been upgrading the way we communicate with your type of meter, this is bringing your current meter in line with the newer generation of smart meters.
While this is happening your usage graphs, and potentially your smart readings will be put on a pause. We expect this to take up to 1-2 months to fully migrate across.
I do apologise for any inconvenience caused by this. Please let me know if you have questions or concerns.