Gas Smart Meter

When I follow the instructions for the gas smart meter I get -
Credit On
Time and Date
Engineering A
BUT no gas reading of any kind. I have tried this 4 times now, I have read your instructions on reading a gas smart meter but I cannot get any gas reading at all. What am I doing wrong, if anything and what do I do now?

@carl9150 That doesn’t sound right, we would be able to advise on next steps once we have some photos of your meter.

Could you take a photo of every screen that you see when you following the instructions on here:

Once you’ve done that, send them over to and one of the team can take a look for you.

Cheers, Rob